Our improvement process
Our aim for the highest customer satisfaction through excellent quality of services is only realistic and feasible if a consistent, continuous improvement process across the enterprise accompanies all stages of all employees.
Objection & appeal
Objection
Request of an organization to reconsider a decision made by the certification body, adverse decision with respect to the desired certification status.
Appeal
Expression of discontent, who is awaiting a response - but in another sense as an opposition - by any person or organization with respect to the CB about the activity here.
(DIN 17024 3.7)
Appeals and complaints must be submitted in writing to the ARS PROBATA. You have the possibility to a use the contact form or to initiate proceedings by letter or fax.
Our data sheet "Opposition and appeal" given on the right.
